Refunds & Returns

We want to make the returns process as simple as possible. Please read the information below carefully before returning an item.

Cancelling an Order That Has Not Been Packed

If your order has not yet been packed, you are entitled to cancel your order.

Refunds to your original payment method will incur a 10% restocking fee. Alternatively, you can choose to receive the full amount as store credit.

Change of Mind

We accept returns for change of mind; however, these returns are eligible for store credit or exchange only.

Want a Different Size, Colour or Item?

If you would like a different size, colour or item, we recommend purchasing your preferred item as a new order rather than waiting for your return to be processed.

We do not offer direct exchanges, as your preferred size, colour or item may sell out while your return is on its way back to us.

Repurchasing also means you'll receive your new item much sooner and have a new order number for easy tracking. Your original order can then be processed separately as a return.

Returns for Incorrect Size

Items purchased from Unlucky Apparel can be returned within:

14 days of delivery for a refund
30 days of delivery for an exchange/store credit

All refunds returned to the original payment method will incur a 10% restocking/rewashing fee. This fee does not apply if you choose store credit.

Clearance Items

Unless faulty, clearance items can only be returned for store credit.

Return Condition

All returned items must be in a resellable condition.

Please inspect your items as soon as they arrive. Returns can only be accepted when items are:

Unworn
Unwashed
In their original packaging
Free from animal hair/fur
Free from cigarette smoke or other strong odours
Free from deodorant, makeup or other marks

Items returned with animal hair/fur, cigarette smoke, deodorant marks or in a condition that cannot be resold will be returned to you at your expense.

Unlucky Apparel reserves the right to refuse any return that does not meet these standards.

Faulty Items

If you believe you have received a faulty item, please contact us as soon as possible at u.apparel.staff@outlook.com and include a photo showing the fault.

You can also contact us via Instagram at @Unlucky.Apparel, which may result in a faster response.

Our customer care team will review the issue and, where appropriate, arrange a replacement, refund or exchange.

Products may be eligible for a refund or replacement if:

There is a manufacturing fault
The item has been damaged during shipping
You have received an incorrect item

Please note that general wear and tear, neglect, misuse, incorrect washing or damage caused by incorrect sizing is not considered a manufacturing fault.

Please do not return a faulty item before contacting us. We need to review the issue and provide return instructions first.

How to Return an Item

For all returns, please include a note inside your parcel containing:

Your order number
Your full name
Your reason for returning the item (e.g. refund, incorrect size or faulty item)
Where you contacted us regarding the return (e.g. Instagram, Facebook or email)

This information allows us to identify your return and process it correctly.

Returns received without this information may be sent back to you.

Return Shipping

Ship your item back to us using the return address provided.

Currently, customers are responsible for the cost of returning items to us. We strongly recommend using a trackable shipping service and keeping your tracking number and receipt until your return has been completed.

Once your return has been received, inspected and approved, your refund, store credit or applicable return will be processed.

You will be notified via the contact method associated with your order once your return has been processed.